1. Introduction

Caitlin Erica (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with all of our services, including online courses, live programs, workshops, 1:1 coaching, digital products, and other offerings (“Services”).

2. Information We Collect

We may collect personal information that you provide directly to us, including:

Name, email address, and payment details.

Account details or login information for accessing online platforms.

Communications you send to us (e.g., emails, messages, support requests).

Information you provide in forms, surveys, or testimonials.

We do not intentionally collect sensitive personal information unless you choose to share it (for example, during coaching sessions or feedback forms).

3. How We Use Your Information

We use your personal information to:

Deliver and manage access to our Services.

Process payments and issue receipts.

Communicate updates, confirmations, and reminders about our Services.

Provide customer support and respond to inquiries.

Send marketing communications if you have opted into our mailing list.

We will not sell, trade, or rent your personal information to third parties.

4. Sharing Your Information

We may disclose your personal information:

To trusted service providers who assist in delivering our Services (such as payment processors, hosting platforms, or email marketing providers).

Where required by law, regulation, or government authority.

All service providers are required to handle your personal information securely and only for the purposes of assisting us to deliver our Services.

5. Data Storage and Security

We store your personal information securely and take reasonable steps to protect it from unauthorised access, misuse, loss, or disclosure.
While we use secure systems and third-party platforms, no method of electronic storage is completely foolproof, and we cannot guarantee absolute security.

6. Retention of Personal Information

We retain your personal information only as long as necessary to provide our Services and manage your account. This includes keeping account and login details while your participation in a program, course, or membership is active.
After you complete or cancel participation, your information will be securely deleted or anonymised unless retention is required for legal, tax, or administrative purposes.

If you join our mailing list, we will keep your email address for marketing communications until you unsubscribe. After unsubscribing, your email will be removed from our mailing list.

7. Access and Correction

You have the right to access, update, or correct your personal information held by us. To make a request, please contact us using the details below.

8. Cookies and Tracking

Our website or online platforms may use cookies or similar technologies to improve your experience, track usage, or remember preferences. Cookies do not personally identify you. You can manage or disable cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website or other relevant platforms. Continued use of our Services after changes are made constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact:

Caitlin Erica
[email protected]